The Challenge

Public transit agencies are often overwhelmed by a daily onslaught of phone calls, with agents struggling to keep up and provide information to callers who have come to expect a fast response. Adding to that, delays that affect schedules and routes can be very frustrating for riders who don't know how long they'll be waiting. Many of these organizations are looking for an efficient, cost-effective way to keep their riders updated and informed.

The Solution

DiRAD SmartSpeech Transit and Paratransit Solutions leverage next-generation IVR and Artificial Intelligence to automate inbound and outbound call processing, providing a natural-language experience that your customers will prefer to use over live agents. Leveraging real-time GTFS feeds (where available), SmartSpeech can provide immediate updates to callers and text riders with status messages. SmartSpeech can even communicate via social media and webchat.